Terms & Conditions

1. Definitions

For the purposes of this Agreement, the following terms shall carry the meanings set out below unless the context otherwise requires:

2. Eligibility & Age Verification

2.1 Minimum Age

Access to and use of the klix4 platform is strictly restricted to individuals who are at least 21 years of age. By creating an Account, you represent and warrant that you are 21 years of age or older. klix4 takes underage gambling extremely seriously and employs rigorous age verification measures at the point of registration and at the point of first withdrawal. Any Account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and winnings accrued during the period of underage use will be forfeited.

2.2 Residency & Jurisdiction

The klix4 platform is designed for and marketed to players residing in Indonesia. You must be a legal resident of Indonesia and must not be located in any jurisdiction where participation in online gambling is prohibited by applicable law. You are solely responsible for ensuring your use of the Platform complies with the laws and regulations of your jurisdiction. klix4 makes no representation that the services are legal in all locations and accepts no liability for Players accessing the Platform from restricted territories.

2.3 Single Account Policy

Each individual Player may register and maintain only one (1) Account on the klix4 platform. Operating multiple Accounts — whether under the same or different names, email addresses, or payment methods — is a material breach of this Agreement and will result in immediate Account suspension, forfeiture of all Balances, and a permanent ban from the Platform. If you believe you have inadvertently created a duplicate Account, contact customer support immediately.

2.4 Employees & Associated Persons

Employees of klix4, its affiliated companies, technology vendors, and payment processing partners, as well as immediate family members residing in the same household as such employees, are not eligible to hold gaming Accounts or participate in any promotions offered on the Platform.

3. Account Registration

3.1 Registration Process

To access the full functionality of the klix4 platform, you must complete the registration process by providing accurate, current, and complete information including your full legal name (as it appears on your Indonesian National ID / KTP), date of birth, residential address, valid email address, and telephone number. You must also select a secure password. klix4 is not liable for any losses arising from inaccurate registration information provided by the Player.

3.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username, password, and any two-factor authentication (2FA) codes. You must not share your login details with any third party. klix4 will never request your password via email, live chat, or telephone. Any activity conducted through your Account using correct credentials will be deemed authorised by you. If you suspect unauthorised access, you must contact customer support immediately to secure your Account.

3.3 Account Information Updates

You are obligated to keep your Account information accurate and up-to-date at all times. Changes to your name, address, email address, or payment methods must be reported to customer support and may require submission of supporting documentation for verification purposes. klix4 reserves the right to temporarily restrict Account access pending verification of updated information.

3.4 Dormant Accounts

An Account that has not recorded any login activity for a period of twelve (12) consecutive months is classified as dormant. klix4 reserves the right to apply a monthly dormancy administration fee of Rp 50,000 against the dormant Account Balance to cover maintenance costs, provided the Balance remains positive. Players will receive email notification before dormancy fees commence. To reactivate a dormant Account, simply log in and contact customer support if you en counter any access issues.

4. Identity Verification (KYC)

4.1 Verification Requirement

klix4 is required by its licensing obligations and international anti-money laundering (AML) standards to verify the identity of all Players prior to processing withdrawal requests. KYC verification may also be triggered at any time during a Player's account lifecycle at klix4's sole discretion, including upon detecting unusual account activity, large deposits, or significant changes in betting patterns.

4.2 Required Documents

To complete KYC verification, Players must submit clear, legible copies of the following documents:

• Proof of Identity: Indonesian National ID (KTP), valid passport, or government-issued photo identification. The document must not be expired and must clearly display your full name, date of birth, photograph, and identification number.
• Proof of Address: A recent utility bill, bank statement, or official government correspondence dated within the last three (3) months, displaying your full name and residential address.
• Selfie Verification: A photograph of you holding your primary identity document alongside a handwritten note displaying your name, the date, and "klix4". Both your face and the document details must be clearly visible.
• Payment Method Verification: A bank account statement or screenshot from your registered banking application confirming that the account holder name matches your klix4 registration name exactly.

4.3 Processing Timeline

4.4 Consequences of Non-Verification

Failure to complete KYC verification within thirty (30) days of a formal request from klix4 will result in suspension of withdrawal privileges. Continued non-compliance beyond sixty (60) days may result in Account closure and return of the verified net deposit balance (minus any bonus funds and associated winnings), subject to AML review.

5. Deposits

5.1 Accepted Payment Methods

klix4 accepts deposits via the following Indonesian payment channels. All transactions are denominated in Indonesian Rupiah (IDR):

5.2 Deposit Conditions

• All deposits must originate from a payment account registered in the Player's own name. Third-party deposits are strictly prohibited.
• klix4 does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transaction charges.
• Deposits are credited to your klix4 Account Balance upon confirmed receipt by our payment systems. klix4 is not responsible for delays caused by banking infrastructure or e-wallet provider downtime.
• The maximum single deposit is Rp 100,000,000. Players wishing to deposit amounts exceeding this limit must contact customer support in advance.
• klix4 reserves the right to request documentation verifying the source of any deposit that appears unusual in size, frequency, or originating account.

6. Withdrawals

6.1 Withdrawal Eligibility

Withdrawal requests may only be submitted by Players whose Accounts are fully KYC-verified. Withdrawals must be processed to a payment account registered in the same name as the klix4 Account. klix4 will not process withdrawals to third-party accounts under any circumstances.

6.2 Withdrawal Limits & Processing Times

6.3 Withdrawal Conditions

• A minimum turnover of 1× the deposit amount must be completed before withdrawal of the deposited principal. This is an AML compliance requirement, not a bonus condition.
• Bonus Funds and winnings derived from Bonus Funds are subject to additional Wagering Requirements as specified in the relevant bonus terms (see Section 7).
• klix4 reserves the right to conduct additional security and AML checks on withdrawal requests, which may extend processing time by up to 24 hours in exceptional circumstances. The Player will be notified promptly if such checks are initiated.
• klix4 may request additional documentation to verify the source of funds for withdrawal requests that are unusually large relative to the Player's deposit history.
• Withdrawal fees are not charged by klix4. However, your bank or e-wallet provider may apply their own transfer charges, for which klix4 accepts no liability.

7. Bonuses & Promotions

7.1 General Bonus Policy

klix4 offers various promotional bonuses including welcome bonuses, reload bonuses, cashback offers, free bets, and loyalty rewards. All bonuses are subject to specific terms and conditions published alongside each promotion. In the event of any conflict between general bonus terms set out in this Section and promotion-specific terms, the promotion-specific terms shall prevail.

7.2 Wagering Requirements

Unless otherwise specified, all bonuses are subject to a wagering requirement before Bonus Funds or associated winnings may be withdrawn. The standard wagering requirement is 30× the bonus amount. Wagering contributions by game type are as follows:

7.3 Bonus Conditions

• Only one welcome bonus may be claimed per Player, household, IP address, device, or payment method.
• Bonuses must be used within thirty (30) days of being credited to the Account. Unused Bonus Funds expire automatically at the end of this period.
• Maximum bet using Bonus Funds is Rp 200,000 per round or spin. Bets exceeding this limit while Bonus Funds are active may result in forfeiture of the bonus and associated winnings.
• klix4 reserves the right to modify, suspend, or withdraw any bonus at any time without prior notice. Players with active wagering requirements will be given reasonable time to complete them before any promotion is withdrawn.
• Bonuses obtained through fraudulent means, including the use of multiple accounts or coordinated bonus abuse, will be forfeited and the Account(s) involved will be permanently closed.

8. Betting & Gaming Rules

8.1 Sports Betting

All sports bets placed on the klix4 platform, including football betting markets covering BRI Liga 1, English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, and AFF Cup, are subject to klix4's published Sports Betting Rules, which form part of this Agreement by reference. Key principles include:

• Odds displayed at the time of bet placement are the odds at which the bet is confirmed, subject to latency delays in live betting markets.
• Mix parlay (accumulator) bets require all selections to be settled as winners for a full payout. One void leg reduces the accumulator by that leg's odds; one losing leg voids the entire accumulator.
• Asian handicap (voor bola) bets resulting in a dead-heat on the handicap line are settled as a push (stake returned) for half-ball lines, or as a split (half win, half push) for quarter-ball lines.
• In-play bets are accepted subject to platform latency. klix4 reserves the right to void bets placed on events that have already concluded due to data feed delays.
• klix4 reserves the right to limit maximum stake sizes on any market at its sole discretion.

8.2 Casino & Live Casino Games

All casino and live dealer games are governed by individual game rules published by the respective game providers (including Evolution Gaming, Pragmatic Play, Microgaming, and Pocket Games Soft). In the event of a game malfunction, disconnection, or technical error, klix4's decision regarding bet settlement is final. Winnings derived from demonstrably malfunctioning games will be voided.

8.3 Dispute Resolution

Any dispute regarding bet settlement, game outcome, or account balance must be raised with customer support within seven (7) days of the relevant event. Disputes raised after this period may not be investigated. klix4's internal dispute resolution process involves review by the Customer Support team, followed by escalation to the Compliance team if unresolved. klix4's decision following Compliance review is final and binding.

9. Responsible Gaming

klix4 is committed to promoting responsible gaming and providing tools to help Players maintain control over their gambling activity. Players who feel their gambling may be becoming problematic are strongly encouraged to use the self-help tools available in Account Settings or to contact customer support immediately. Full details of our responsible gaming programme are available on our dedicated Responsible Gaming page. Available tools include:

• Deposit Limits: Set daily, weekly, or monthly deposit ceilings to control spending.
• Loss Limits: Cap the maximum amount you are willing to lose within a defined period.
• Session Time Reminders: Receive in-session notifications when you have been playing for a specified duration.
• Reality Checks: Periodic pop-up summaries of net wins/losses during a gaming session.
• Temporary Time-Outs: Suspend Account access for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your Account and opt out of all marketing communications.

All Players must be 21 years of age or older. If you are concerned about a minor accessing gambling services, contact our support team at [email protected] (plain text — not a clickable link) immediately.

10. Prohibited Conduct

The following conduct is strictly prohibited on the klix4 platform. Violation of any of the following may result in immediate Account suspension, forfeiture of Balance, and permanent exclusion from the Platform:

• Providing false, misleading, or incomplete registration or KYC information.
• Registering or operating more than one Account.
• Using another person's Account credentials or payment methods.
• Engaging in bonus abuse, including but not limited to: opening multiple accounts to claim duplicate bonuses, collusion with other Players to exploit promotional offers, and systematic exploitation of bonus terms through low-risk wagering strategies designed to circumvent wagering requirements.
• Money laundering, including depositing funds derived from criminal activity and using the Platform to transfer, conceal, or legitimise such funds.
• Using automated scripts, bots, artificial intelligence tools, or any form of software assistance to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, errors, or vulnerabilities. Any winnings derived from known software defects must be reported and will be voided.
• Engaging in or facilitating match-fixing, insider betting, or any conduct that corrupts the integrity of sporting events.
• Threatening, harassing, or abusing klix4 staff or other Players in any support channel.
• Attempting to circumvent responsible gaming restrictions, including self-exclusion, by re-registering under a different identity.

11. Intellectual Property

All content on the klix4 platform — including but not limited to trademarks, logos, graphics, software, text, audio, video, and game content — is the intellectual property of klix4 or its licensed third-party providers and is protected by applicable international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming purposes. You may not reproduce, distribute, modify, reverse-engineer, decompile, create derivative works from, or commercially exploit any content on the Platform without the prior written consent of klix4.

12. Limitation of Liability

12.1 Platform Availability

klix4 endeavours to maintain continuous Platform availability but does not warrant uninterrupted, error-free access. The Platform may be temporarily unavailable due to scheduled maintenance, emergency technical work, third-party infrastructure failures, or events beyond klix4's reasonable control. klix4 accepts no liability for losses incurred as a result of Platform downtime, provided reasonable steps are taken to restore service promptly.

12.2 Exclusion of Consequential Losses

To the maximum extent permitted by applicable law, klix4 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, or the cost of substitute services. klix4's total aggregate liability to any Player in connection with any claim arising under this Agreement shall not exceed the total amount deposited by that Player during the three (3) months immediately preceding the claim.

12.3 Third-Party Services

klix4 integrates third-party services including game providers, payment processors, and identity verification vendors. klix4 accepts no liability for the acts, omissions, errors, or system failures of such third parties, except to the extent that klix4 has failed to exercise reasonable care in selecting or supervising such third-party providers.

13. Suspension & Termination

13.1 Termination by Player

You may close your klix4 Account at any time by submitting a written closure request to customer support. Upon receipt of a closure request, klix4 will process any pending withdrawals of verified real-money Balance (excluding Bonus Funds subject to incomplete wagering requirements) within five (5) business days. Account closure does not affect any pre-existing legal rights or obligations between the parties.

13.2 Suspension or Termination by klix4

klix4 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any term of this Agreement.
• Provision of false or misleading registration or KYC information.
• Suspected fraudulent activity, money laundering, or bonus abuse.
• Failure to complete KYC verification within the specified timeframe.
• Legal or regulatory requirement to do so.
• Reasonable belief that continued Account operation presents a risk to the Platform, other Players, or the Company.

In cases of suspension pending investigation, klix4 will endeavour to conclude its investigation within thirty (30) days and communicate the outcome to the Player. Real-money funds held in suspended Accounts determined to be legitimately owned by the Player will be returned following the conclusion of the investigation, subject to applicable AML obligations.

14. Governing Law

This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which klix4 holds its gaming licence. To the extent permitted by law, the parties agree to submit any unresolved disputes to binding arbitration administered by a mutually agreed arbitration body, with proceedings conducted in English. Players based in Indonesia acknowledge that online gambling regulation in Indonesia is subject to ongoing legal development, and that participation on the klix4 platform is at the Player's own legal risk and responsibility.

15. Amendments

klix4 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, klix4 will notify Players via email and/or an in-platform notification at least seven (7) days prior to the effective date of the revised terms. If you continue to use the Platform after the effective date of any amendments, you will be deemed to have accepted the revised terms. If you do not accept the amended terms, you must cease using the Platform and request Account closure before the effective date. We recommend reviewing this page periodically to stay informed of any updates.

16. Contact

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or any aspect of your klix4 Account, please contact our customer support team through any of the following channels:

All formal legal notices to klix4 must be submitted in writing via email to [email protected] with the subject line "Legal Notice — [Your Account Username]". klix4 will acknowledge receipt of formal legal notices within two (2) business days.